Estimates and pricing
We quote a flat price for a defined scope of work before the work begins. That price holds for that scope. If conditions found during the work require additional work, we stop and discuss it with you before proceeding. Nothing is added to an invoice without your approval.
Scheduling
We give an arrival window rather than an exact minute, and we call when we are on the way. Emergency dispatch operates 24 hours a day, and emergency calls can affect the timing of non-urgent appointments. We will tell you if that happens.
Payment
Payment is due on completion unless other terms were agreed in writing beforehand. For larger projects we may agree a payment schedule tied to stages of the work.
Guarantee
Our workmanship is guaranteed. If something we installed or repaired is not performing as it should, contact us and we will return to put it right. Equipment and materials carry their manufacturer's warranty, which we will help you claim against.
Access and safety
We need safe access to the work area, the panel and any relevant attic or crawlspace. Where access is blocked or unsafe we will tell you what needs to change before we can proceed.
Cancellation
Let us know as early as you can if you need to reschedule. There is no charge for reasonable notice.
Contact
Questions about these terms go to service@agarwalelectrical.com or (888) 633-7804.